Tuesday, September 2, 2008

a few things I know...

There are a few things in this life that I think I am good at. Things that aren't difficult for me...

*I do not get lost in the mall and I typically know where my car is at.. this sense of direction is valuable as I have placed a lot of time and effort into retail therapy. I find a sense of solace roaming a mall.
* I can typically find my way around any city, even when I haven't ever been there, its a knack and a ton of fun, I love to go exploring, I think my whole family could say they are like this...
* I am the go-to girl, I know new jobs, houses to rent or buy, or a friend who might know a friend.. etc. its fun and yet at times burdensome 'cause I feel the need to lend a hand even when I am running on empty.
* I also am really good with insurance companies, some of you may laugh at that thought, but I have been down the road a few times, plus add in the fact I worked for one of the "blues" for awhile and I learned a lot. I know my way around an EOB, I can figure out the most complicated benefit and I hate hate hate to deal with their customer service people.

Today I had the opportunity to deal with one of the providers we have been using for the last 18 months. They neglected to bill one of our insurance companies and now it might be past the submission time. Its funny that it might now be my problem, what part of "sign this contract, provide us the insurance companies, we have already confirmed your coverages and we will take care of the rest" Well they sorta dropped the ball. NICE? Its a 1500.00 bill, When I questioned the person at the office, she pulled the hard file, and wanted to see where they made the error, I really at this point could care less where they made the error, I am not going to PAY THE BILL. I then hung up with this new billing girl, and called back asking to speak to her boss. I was PERFECTLY happy with our last orthodontist and never wanted to change but our dentist recommended this.... grrrrr. I told the front desk girl that if we could leave their practice we would leave today, but you don't do that when you are 3/4 the way thru with braces treatment. Needless to say the insurance girl called and spoke with a supposed supervisor at the insurance firm and they are going to consider my claims. I had asked 3 times why she hadn't submitted the claims and she didn't give me a reason. She didn't know that I had called them today and found out that they hadn't even submitted a claim. GRRRR! The dentist called while I was getting a much needed massage, I didn't answer, his whole speal on the phone was how great his billing person was and how she was going to work her hardest to get this resolved. Funny how that is not my experience thus far.....

Since I was having so much fun playing w/the blue cross people, then I decided I should call the Idaho blue cross people and talk about the 54k in outstanding claims that are sitting unpaid for the last 30 days. You don't even want to know how that convo went.
Nonetheless if you need insurance help I am more than willing to tango with you.

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